Shipping

Allow 1-3 weeks for garments to be shipped. Neo by Kat is not responsible for any lost, stolen or damaged packages. In the case this happens, customers can file claims through your local post's website. Please make sure your shipping address is correct before submitting your order.

International orders may incur customs fees/duties/VAT/taxes. Neo by Kat is not responsible for collecting, processing, or paying these international fees and responsibility will be solely up to the customer. 

 

Returns

Sales are FINAL- no returns / refunds / exchanges excluding specific cases.